Hearing Services of Antioch
Areas Served: Contra Costa incl. Antioch CA, Pittsburg CA, Discovery Bay CA,…
Services: hearing aid center & audiologists for all hearing aids, hearing…
Key Brands: Interton Hearing Aids, Micro-Tech Hearing Aids, Oticon Hearing Aids, Phonak…
There are lots of hearing test centers and hearing aid "dispensers" who sell hearing aids. Even discount chain stores like Costco have gotten into the act. Why not just get the cheapest hearing device possible from whomever is selling them?
"Because you're not just buying a one-time product," says Dr Mary Jane Garnett, an audiologist for 35 years who runs Hearing Services of Antioch, in Antioch CA. "When you're in the process of hearing loss, it means your hearing isn't going to stay the same. So after the intial selection and fitting, it requires someone with expertise to adjust it for you over time to compensate for the ongoing changes in your hearing."
Dispensers or Doctors?
Hearing aid dispensers in California are only required to have a high school diploma, and 
while they take a written test and a practical exam, most of them have had no real medical training. Dr. Mary Jane Garnett agrees that's an important difference. "Audiologists are real doctors," she says."So our education and background in hearing care is much richer, and that is always better for the consumer."
Mary Jane Garnett's clinic, Hearing Services of Antioch, provides a complete line of services in Contra Costa County, including testing, hearing aids and full-service repair and cleaning. Their audiologists have years of experience treating customers of all ages.
The right hearing aid device will improve your hearing and make life easier. Mary Jane 
Garnett says you should be completely satisfied with your hearing aid. "We want you to be completely happy with your purchase. You should be thrilled to put it on in the morning," she says. "If not, we'll find you a better fit or we'll refund your money."
Can patients see the difference in service from Hearing Services of Antioch? "They were interested in the problems I was having and answered my questions," said Adele during a research phone call. "They seemed really concerned about the client."
Mary Jane Garnett, Au.D, says everyone is a good candidate for hearing screening by an audiologist. "Everyone should have their hearing screened—even if you think you have perfect hearing," she says. "It will give us a baseline and help us monitor your hearing throughout your lifetime."
Hearing: A Complex Sense
So how do you find the right hearing aid? Mary Jane Garnett says patients can do some 
homework before visiting an audiologist. "You should come in with a good idea of what you want to hear and what you need to hear," she says. "Knowing if you spend a lot of time on the phone or have other special requirements can help us find the right device for you."
"Evaluating hearing is not like buying a pair of reading glasses at the drug store. It's a much more complex sense," Dr. Garnett says. "A hearing device will improve your quality of life. You need to take it home and use it in everyday situations so we can make sure you are hearing the best you can."
If you're worried about price, Dr. Mary Jane Garnett says that isn't as big of a problem as you might expect. "There are several price levels in hearing aids. We can work with you to help you choose the best option at the price level you're comfortable with."
Hearing aids are an investment, and Mary Jane Garnett says picking the right one takes expertise. "You shouldn't buy just any device," she says. "You need someone who understands the technology and the products to help you choose the right device for your exact needs. When you get a hearing aid from us, you also get service, expertise and follow up care. When you invest in a good hearing aid, you will be happy with it for years to come."
Working with a knowledgeable and professional hearing service provider can help you make the best decision. During a research phone call, a patient named Gilford said, "I liked their honesty about which hearing aid will or will not work. I also like that they're not pushy."
Giving Back
Dr. Mary Jane Garnett and her staff at Hearing Services of Antioch educate the Contra 
Costa County medical community on hearing loss, advances in audiology and signs and symptoms doctors should look for. "Hearing loss is the third most prevalent health disorder in people over age 65, but a percentage of us are born with hearing loss," says Dr. Garnett. "People of all ages can experience hearing loss. Many times children aren't screened until they enroll in school. Young adult hearing loss can manifest in symptoms like depression or relationship problems."
Hearing Services of Antioch staff visits local assisted living facilities, where they talk with residents about hearing problems, and provide hearing tests and regular hearing aid cleaning and maintenance. "It is more convenient for seniors if we can bring the hearing center to their facility," says Dr Garnett. "They don't have to take a bus or worry about finding a ride during our office hours."
Mary Jane Garnett and Hearing Services of Antioch are taking their commitment to the community one step further. "I've been in practice here for 15 years, and we want to give something back," she says. "We are holding an essay contest called Hear for the Holidays. Local physicians will pick the winner, and we will give them free hearing aids and service for life."
Beyond the Call of Duty
Patients say the Hearing Services of Antioch office is bright and cheery. The staff makes 
the space welcoming and comfortable. Customers can relax with coffee and cookies before or after their appointments in the waiting room. The staff answers questions and helps customers feel at home.
A recent patient named Sue said during a research phone call, "The office is very personalized. They always get me in promptly and make me feel comfortable. Their work is very thorough."
Customers say they enjoy visits with Dr. Mary Jane Garnett. During independent research phone calls, recent clients made comments like, "Mary Jane Garnett takes care of her clients." "Mary Jane is very competent." "She is very helpful and insightful." "Mary Jane was honest and conscientious." And, "Mary Jane is thorough and understanding. She explains things very well."
During a research call, a client named Sharon said, "Mary Jane is always willing to help me. She has gone beyond the call of duty to make sure I was satisfied. I love the work she does."
Mary Jane Garnett, Au.D, served 15 years as staff audiologist for the U.S. Army and Air Force in Germany. 
Stationed in four different areas of the country, she diagnosed and treated soldiers and their families. "Most military audiologists only treat active duty members," she says. "Overseas, you can see their family members as well. I met so many great people while we lived there. It was a very interesting job."
After returning from Germany, Dr. Garnett purchased Hearing Services of Antioch, the business she had worked at for several years before moving overseas.
Her husband works for the INS (Immigration and Naturalization Service), and the couple has traveled in countries like Guinea, Ghana, Syria, Portugal, Argentina and Iceland and throughout Europe. The Garnetts have been married for 37 years and raised two sons. With their family grown, one son lives with his family in Georgia and the other recently graduated from a local college, Mary Jane says she and her husband are focused on their jobs.
Obviously, a trained audiologist is a good place to start when you're concerned about hearing loss. And as we've learned, Mary Jane Garnett, Au.D, and Hearing Services of Antioch in Antioch CA are professionals who provide a wide range of testing services and hearing aids that they guaranteed will improve hearing for customers throughout Contra Costa County.
Hearing Services of Antioch Scorecard
| Company Name | Hearing Services of Antioch |
| Facility Address | 4045 Lone Tree Way, Suite D Antioch CA 94531 |
| Phone Number | (925) 778-3298 |
| Alt Phone Number | |
| Office Hours | Mon-Fri: 9 a.m. – noon & 1:30 p.m. – 5 p.m. |
| Email Contact | Send an email to this Company |
| Areas Served | Contra Costa incl. Antioch CA, Pittsburg CA, Discovery Bay CA, Brentwood CA, Walnut Creek, Concord CA, Lafayette CA, Orinda, Moraga, Alamo CA, Cowell CA, Clyde CA, Rheem Valley, Saranap, Pleasant Hill CA, Walnut Heights, Blackhawk, San Ramon, Diablo CA, Danville CA, Oakley CA, Knightsen CA, Los Medanos, Discovery Bay, Byron CA, Brentwood CA, Bethel Island, El Cerrito, Kensington, Maltby CA, Hilltop Mall, Hercules CA, Martinez CA, Crockett CA, Rodeo CA, San Pablo CA, Selby, Port Costa CA, Pinole Ca, Tara Hills CA, Pacheco CA, Vine Hill CA |
| Owners | Mary Jane Garnett, Au.D. |
| Owner’s Years in Industry | 1990 |
| Number of Employees | 5 |
| Licensing | License #AU473 |
| Insurance | General Liability In-Force |
| Insurance | Workers Compensation |
| Insurance | |
| Education Credentials | Au.D, Doctorate of Audiology from the Arizona School of Health Sciences |
| Certifications & Memberships | Prime Buyer’s Report TOP 10, Diamond Certified, AAA (American Academy of Audiology), ADA (Academy of Doctors of Audiology), Antioch Chamber of Commerce, CAA (California Academy of Audiology) |
| Awards | |
| Area of Expertise | hearing aid center & audiologists for all hearing aids, hearing evaluations & listening devices |
| Key Equipment | Audiometric equipment for hearing tests, emittance bridge for middle ear hearing tests, audio acoustic emissions equipment, Audioscan equipment |
| Customers Served per Year | 2000 |
| Type of Customers | Clients of all ages: babies, children, adolescents, adults and seniors |
| Warranties & Guarantees | Manufacturer warranties on all hearing aids. Hearing health care plans available, covers all batteries and service for five years. |
| Pricing | |
| Credit Cards Accepted | |
| Financing | Financing options available |
Hearing Services of Antioch Capability Reviews
The following are verbatim responses given during research phone calls to randomly selected patients:
"I got personal service. They were also willing to spend the time to talk to me about all the problems that could come up." - Diane A.
"They were interested in the problems I was having and answered my questions. They seemed really concerned about the client."
- Adele Y.
"They're very good people. I didn't have any trouble getting an appointment. They were friendly, knowledgeable and honest."-Sue L.
"They did what I wanted." -Charles P.
"I liked the person who helped me. She wasn't pushy." -Daniel S.
"They were very thorough, professional, and they analyzed my problem. My hearing aid fits well." -Ed M.
"They're very friendly. They take their time with you. Overall, I think their service is great." -Elizabeth S.
"They're really friendly, and there is never a problem when I go in." -Hazel G.
"They try to take care of your problem in a timely manner. They are very polite. I am very happy with their service." -Jeff R.
"They were personable, and they knew what they were doing." -Leah M.
"They have been taking care of me for the last 5 years. I've been very satisfied with them." -Jon R.
"Mary Jane Garnett" -Ken A.
"I liked the atmosphere and the people." -Lois P.
"They are very personable and very professional. Mary Jane impressed me." -Manuel R.
"Mary Jane Garnett takes care of her clients." -Mary B.
"They take care of me." -Mary N.
"The personal service" -Michael J.
"I think Mary Jane is very competent." -Nancy P.
"They were helpful." -Bert T.
"Their personal service when I go in" -James B.
"They're very easy to work with, and they work with you. They try their best to help." -Mark J.
"They have been so very nice to me." -Marveda M.
"They are very personable and thorough." -Donald B.
"They seemed very professional, and they knew what they were doing." -George S.
"They are very pleasant." -Larry M.
"We had an emergency, and they were able to get me in on the same day." -Diane M.
"They were very nice and helpful." -Josephine R.
"They were very courteous and informative." -Adanael G.
"They were always there when I called and ready to help." -Dale C.
"They answered all my questions. They were also accommodating when I needed my hearing aid adjusted." -Norman S.
"The woman my Mother saw was awesome." -Hernandez, D.
"The personal attention and care to the individual" -Alexandria R.
"When I went in to get my hearing aid fixed, they gave me a loaner hearing aid." -Don K.
"They took care of me very quickly." -Eleanor C.
"The receptionist and the audiologist were very nice and helpful. They return calls promptly." -Savitri P.
"I liked their honesty about which hearing aid will or will not work. I also like that they're not pushy." -Gilford M.
"They were very caring and thorough." -Diane P.
"They were very friendly." -Esther M.
"The service that they gave me was excellent." -Lydia R.
"The friendliness of the staff" -Robert C.
"The staff was great. They answered all my questions." -Josephine M.
"They accommodated my every need." -Evelyn S.
"They are courteous and prompt." -Ellis C.
"They take personal care of each client to meet their needs." -Frank S.
"I like that they took the time to find out what I wanted." -Pauline C.
"The people that I dealt with were very friendly. They talked loud enough so I could hear them. They were very sensitive and understanding." -Larry M.
"We really like Mary Jane. She is very helpful and insightful." -Charlotte A.
"They are very helpful, friendly, and they do what you need them to do. If you have an urgent question, they do their best to assist you with your needs." -Richard W.
"They are nice." -Abel G.
"They're friendly and they give good service." -Edward S.
"They're very good people. I didn't have any trouble getting an appointment. They were friendly, knowledgeable and honest." -Sue L.
"They tell you the truth and they're right there when you need them." -Ofelia P.
"They are very pleasant." -Mary C.
"They're friendly and they make us feel like family." -Mitchell B.
"I can go in and see someone quickly. They're also able to give me a quick answer." -Karen H.
"It's a very relaxed atmosphere and they do a good job." -Jack S.
"The best thing was that there was no sales pitch." -Carl H.
"The overall experience was satisfactory." -John M.
"The office is very personalized. They always get me in promptly and make me feel comfortable. Their work is very thorough." -Sue P.
"They were really professional." -Robert W.
"They're very punctual, caring and friendly." -Vincent K.
"They're friendly, concerned and honest. I'm very satisfied with Mary Jane's work." -Hubert M.
"They're very friendly and knowledgeable." -Stella B.
"They were very helpful and they took care of all my son's needs. They also paid close attention to him. The service was very quick." -Alejandro M.
"They did a good job and had good service." -Willis V.
"The people were really nice to my mother." -Elena H.
"They took care of me and did what I needed." -Genevieve R.
"They check their patients thoroughly." -Dorothy P.
"Mary Jane was very nice and did all she could for my mother." -Dorothy H.
"I like Sunny. She's very nice." -Maebelle R.
"They service my hearing aid and adjust it any time I want." -Helen H.
"The detailed explanations of what was going on" -Tania W.
"I liked the quality of the service from the front desk and the audiologist." -Theda I.
"They're good people. They try to help me." -Ernest D.
"They were friendly and did a good job." -Michael L.
"They were very helpful to my son." -Bradley Q.
"We appreciate the promptness of the appointments. The people there are very nice." -Alice S.
"Friendliness and promptness" -Jack B.
"They try to do everything you ask them to do." -Juliette M.
"Mary Jane is thorough and understanding. She explains things very well." -John A.
"I like everything about them." -Gertrude L.
"Free batteries" -Louis B.
"Mary Jane was honest and conscientious." -Doug H.
"I'm satisfied with their services. They make adjustments when needed and I feel very comfortable around them." -Manuel S.
"They took care of me immediately. They're also honest." -Barbara S.
"They were personable, willing to listen and they gave me immediate help." -James B.
"Friendly service" -Erma J.
"The hearing aid they gave me was good. It was less expensive than the first place I went to." -Robert F.
"I liked the audiologist, Sunny. She was available to help right away." -Diana A.
"I got personal service. They were also willing to spend the time to talk to me about all the problems that could come up." -Diane A.
"It's close to where I live." -Larry W.
"Mary Jane is always very nice and cordial." -Rose T.
"They seemed to know what they were doing and answered all my questions." -Don V.
"They are courteous, prompt and fair." -Margarita L.
"Mary Jane is always willing to help me. She has gone beyond the call of duty to make sure I was satisfied. I love the work that she does. I will continue to keep using her services." -Sharon M.
"The way they accommodated me" -Jeffrey A.
"They were efficient." -Joan I.
"They were nice and made me feel comfortable." -Matthew B.
"They were quite knowledgeable." -Jerry K.
"I liked Mary Jane." -Dennis F.
"They were very polite and explained things to me. I felt comfortable with them." -Harold C.
"They were interested in the problems I was having and answered my questions. They seemed really concerned about the client." -Adele Y.
"Sunny is very nice. She takes care of me when I go in." -Lupe A.
"They quickly got me in and took care of me." -Kevin K.
"I love Sunny. She is very helpful." -Forrest B.
"They're cooperative and friendly." -John C.
"You can adjust the sound on the hearing aid and it doesn't make your ears feel stuffed up." -Grover W.
"They explained everything thoroughly." -Anthony B.
"I like Mary Jane a lot; I'm satisfied with the service I receive from them." -Mary B.
"I like Mary Jane. She's very personable and does her best to help me." -Emerson P.
"Their friendly attitude" -Gerald S.
"The woman audiologist was very competent. She adjusted my hearing aid and I was very satisfied." -William C.
"They explain everything to you. Mary Jane makes sure you understand what's going on." -Gilbert D.
"The woman was careful and thorough. My grand-daughter started hearing better ever since she went there." -Taryn R.
"Their ability to communicate with me" -Ruben I.
"The audiologist could relate to my eight-year-old son." -Chad D.
"They pay a lot of attention to my needs and answer all my questions." -Luis R.
"They are nice people, timely and they provide good service. They do what's necessary." -Tomasine M.
"They are always available to listen to your questions." -Edwin P.
"They were very personable." -Desiree R.
"I liked the people there. They were cordial and explained everything thoroughly." -Richard H.
"The hearing aid does make a difference." -Earl A.
"Good service" -Jerald L.
"The people are very nice." -Kara W.
"I liked the woman there." -Mary F.
"I liked the professional service." -Nathan C.
Hearing Services of Antioch Brands
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Widex Hearing Aids
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Siemens Hearing Instruments
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Unitron Hearing Aids
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Sonic Innovations Hearing Aids
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Interton Hearing Aids
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Starkey Hearing Aids
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Micro-Tech Hearing Aids
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Oticon Hearing Aids
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Phonak Hearing Aids
Hearing Services of Antioch Articles
Hearing Services of Antioch Articles
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